Help & FAQ
Frequently Asked Questions
When will I receive my order?
Orders are processed within 1–3 business days.
Delivery across Australia typically takes 7–15 business days depending on your location.
You will receive a tracking number once your order has been dispatched.
Do you offer tracking?
Yes. All orders include tracking.
Tracking details will be sent to your email once your order has been shipped.
Is red light therapy safe to use?
Red light therapy is widely used as a non-invasive approach to skin and wellness.
Our devices are designed for safe home use when used according to instructions.
What are the benefits of red light therapy?
Red light therapy may help to:
- Support the appearance of skin
- Promote a more even skin tone
- Support recovery and relaxation
Results may vary depending on individual use and consistency.
How often should I use the device?
For best results, consistent use is recommended.
Most users incorporate it into their routine several times per week, depending on their goals.
How long does it take to see results?
Some users begin to notice visible improvements within a few weeks.
Results vary depending on frequency of use and individual skin response.
What if my product arrives damaged or incorrect?
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Email: supportvioletta@gmail.com
Include your order number and photo or video evidence, and we will assist you with a replacement or refund.
Can I change or cancel my order?
You may request changes or cancellations within 12 hours of placing your order.
After this time, your order may already be processed and cannot be modified.
I entered the wrong shipping address
Please contact us as soon as possible.
If your order has not yet been shipped, we can update your details.
If it has already been shipped, changes may not be possible.
Is my payment secure?
Yes. All payments are processed securely through Shopify and encrypted systems.
Your payment information is not stored by us.
How can I contact you?
For any enquiries, please contact:
We aim to respond within 24–48 hours.