Refund policy
Violetta Store – Returns & Refund Policy
At Violetta Store, we are committed to providing high-quality products.
If your item arrives damaged, defective, or incorrect, we will assist you with a replacement or refund.
Returns Eligibility
Requests must be made within 7 days of receiving your order.
Items must be:
- Unused
- In original packaging
Australian Consumer Law
Nothing in this policy excludes your rights under Australian Consumer Law.
You are entitled to:
- A replacement or refund for major faults
- A repair or replacement for minor faults
Non-Returnable Items
We do not accept returns for:
- Change of mind
- Incorrect product selection
- Used or damaged items after delivery
How to Request a Return
Please contact:
📧 supportvioletta@gmail.com
Include:
- Order number
- Description of the issue
- Photo or video evidence
Refunds
Approved refunds are processed within 14 business days.